Rates

• Call Associates in Sign Language to get rates for your specific needs.
• A two-hour minimum or base rate fee will be charged to all assignments, even if the interpreter is not needed the full time of the assignment.
• Billing increments are within whole or half hour units only after 2 hours.
• For appointments outside of the Springfield area, Associates in Sign Language bills portal to portal.

Cancellation Policy

• Any cancellation notice of less than 24 hours will be billed at least a 2 hour minimum.
• If the agency/organization requests services for an extended period of time (from 2-8 hours), Associates in Sign Language has the discretion to bill up to 8 hours or longer for that time.
• If an agency/organization requests service for over 8 hours or more and cancels that service with less than 24 hours, Associates in Sign Language has the discretion to bill for the time requested.
• Client no shows are also billed at least 2 hours minimum.
• Should the interpreter travel outside of the Springfield area and the client does not show up for their appointment time, Associates in Sign Language may bill beyond the 2 hour minimum, depending on the travel time involved.

Team Interpreting

• For assignments over 2 hours, Associates in Sign Language, may suggest a team of interpreters.  This decision is based on a number of factors including the length or complexity of the assignment, the unique needs of the persons served, physical or emotional dynamics of the setting, and the avoidance of repetitive stress injures (RSIs) for interpreters.